Introduction - Our Commitment to You

Springfield Mortgage Lending and its subsidiaries are proud to be part of a financial services organization that has been providing superior products and services to its customers since 1987. We greatly appreciate the trust that you and millions of other customers have placed in us, and we will protect that trust by continuing to respect the privacy of all our applicants and customers even if our formal customer relationship ends.

Types of Information We Collect

It is important for you to know that in order to ensure that our customers get the very best service and the highest quality service, Springfield Mortgage Lending collects demographic information (e.g., your name and address) and credit information (e.g., information related to your accounts with us). This information comes either directly from you, for instance, from your application and transactions on your account; or, it may come from an outside source such as your credit bureau report.

We Respect Your Privacy

Since some of the information we gather is not publicly available, we take great care to ensure that this information is kept safe from unauthorized access, and we not share the information in violation of any regulation or law. Springfield Mortgage Lending respects your privacy and values your trust. We may disclose the information we gather to the types of entities:

• Companies in our corporate group
  
• Other financial services providers, such as credit bureaus, insurance companies and business partners in joint marketing agreements
  
• Non-financial service providers, such as retailers, online and offline advertisers, airlines and companies who help market our products
  
• Carefully selected business partners (e.g., so they can alert you to valuable products and services)
  
• Others, such as non-profit organizations, and third parties when you direct us to share information about you

Springfield Mortgage Lending diligently maintains physical, electronic and procedural safeguards that comply with applicable federal standards to guard your private personal information and to assist us in preventing unauthorized access to that information.

How We Share Information with Our Affiliates

From time to time, for general business purposes such as fraud control, or when we think it may benefit you, we do share certain information with companies that our affiliates. These companies all provide financial services such as loans, credit bureaus, or insurance. The information we share could include your transactions with us or our affiliates (such as your account balance, payment history, and parties to the transaction), your Internet usage, or your credit card usage.

Sharing of personal information with third parties

Individuals or companies outside of the Springfield family of companies are considered third parties. Mortgage lenders are permitted (and sometimes even required) to share customer information with third parties for certain purposes, such as servicing customer relationships, fraud and risk management, and responding to transaction requests.

We may share personal information with a third party company in order to offer or support a product or service that we provide to you. For example, we share payment information with the third party service provider that creates monthly statements for us.

We may also disclose personal information to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements to offer you a particular product or service. We have confidentiality agreements with such parties that prohibit them from using customer information in any way other than as we direct.

We do NOT sell customer or former customer lists or personal information to list brokers, marketing firms or to other third parties.

YOUR OPT-OUT CHOICES - By law you have right to advise us not to:

• Disclose information about you outside our corporate group of companies, except we may disclose information as required or permitted by law. (Required disclosures are made, for example, to outside auditors and banking regulators. Permitted disclosures are made, for example, to vendors assisting us in opening, maintaining, or servicing your account.)
  
• Disclose credit data (i.e., financial data we get from credit bureaus or from you that helps us determine your eligibility for credit) about you within our corporate group of companies; we do not disclose credit data outside our corporate group of companies.
  
• Solicit you by mail, telephone, or e-mail for products and services that are not directly related to your account and that are outside our regular communications with you (such as your monthly statement, customer service e-mails, or when you call our customer service center).

OUR SECURITY PRACTICES

Our goal is to protect your information on the Internet in the same way that we protect it in all the other ways we interact with you.

• All personal information provided via internet, such as address, e-mail, telephone and fax numbers, as well as demographic and customer identification, it will be sent to us over a secure connection using Secure Sockets Layer (SSL) technology.
  
• We have up-to-date physical safeguards, such as secure areas in buildings; electronic safeguards, such as passwords and encryption; and procedural safeguards, such as customer authentication procedures to prevent ID theft.
  
• We restrict access to information about you to only those employees who need to know that information to provide products or services to you.
  

We carefully select and monitor outside service providers, such as mail vendors, who have access to customer information, and we require them to keep it safe and secure. We do not allow them to use or share the information for any purpose other than the job they are hired to do.